By: Ken Gavranovic and Lee Atchison Want to reduce MTTR, reduce incidents and have a data driven discussion on investment allocation? Try what many modern software development and operations companies have implemented, an Enterprise Risk Matrix. We have seen implementing this process on a quarterly, bi-annual or annual basic can reduce MTTR by as much as 70%, incident count by 90% within 6-12 months. Most importantly, the risk matrix can introduce a data driven discussion about investment in products (hopefully you have already migrated away from funding projects).
Join me at the xMatter’s Flow 18 conference on October 22-24 at the Radisson Blu Aqua Hotel in Chicago, where I will be giving one of the keynotes for the conference. I will be giving my newly created “Keeping Modern Applications Performing – Driving Insights to Action within the Enterprise” talk, where it will make its North American debut. This will be hot on the trail after giving it down under in Sydney and Melbourne Australia the week before.